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Play It Again Sam

Bring the memories flooding back! Audio trapped on old obsolete formats can once again see the light of day.

Professional Digitising of Obsolete Audio Formats to USB or Audio CD


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Audio tapes? Vinyl records? We specialise in bringing dead formats back to a long and happy life in an easy-to-play digital audio format.

We transfer Audio Cassettes, Dictaphone tapes, Vinyl Records, 78's & Acetates, 1/4" reel-to-reel audio tapes & more.

Top 7 Reasons To Trust RetroMedia To Digitise Your Audio


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1. It can be fragile

Even just playing them can cause damage. An old cassette deck can easily chew a precious tape. Then there's dust & mould to contend with.

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2. Made in Brisbane!

All work is done in our Brisbane lab. Your precious audio never leaves our premises.

Our Brisbane lab is located at

249 Lutwyche Rd, Windsor. Qld. 4030

We're on the corner of Bowen St, with parking in Bowen St.

Our business hours are:
Weekdays 9am - 5pm
Late night Thursdays by appointment only
Saturdays 9-12 (AEST).

No appointments necessary (except for Thursday evenings), just pop in!

Ph: (07) 3357 4807

SMS: 0448 855 056

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3. Hand inspected

Your audio media is carefully hand inspected for signs of damage and deterioration.

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4. Tape repair service

Worried your tape has broken? We can repair most kinds of damage to audio tape and rescue the memories.

Repair charges will apply for tapes you bring in damaged.

Most tape repairs will be $22-$44

NB: Some types of repairs can be more, such as breakages caused by mould.

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5. Cleaning Included!

For the best results, Wet Washing included with all vinyl transfers, and tape cleaning with audio tape conversions at no extra cost. Surface Peels are available for vinyl as an option.

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The Spin Clean record washing system enables us to deep-clean both sides of your vinyl record. It can make a noticeable difference to the clicks & crackles.

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RECORD REViRGiNiZER is a viscous liquid that is poured onto a vinyl record. It is then massaged into the records surface and left to set. After setting it is peeled from the records surface, at the same time taking all the microscopic contaminants with it. It's a bit like a facemask...but for vinyl records!

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6. We can enhance

Blank sections are removed & levels normalised. Hiss, hum, clicks & crackles can be removed or reduced.

WAV-files

7. USB or Audio CD

We digitise to high bitrate Mp3 files, and deliver on your choice of USB or Audio CD. Lossless Wav files available at no extra cost.

Data backup included

8. FREE backup included!

Exclusive 3VAULT triple redundancy archiving - 3 backups of your files stored in 3 secure, offline locations - included FREE for 6 months with all our digitising services!

And of course all of your original media will be returned to you with your digital versions at the end of the project.

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Our Process & Pricing


Audio Cassette Process:


Mp3 or WAV files

Our standard transfer is onto USB as high quality mp3 files, but you can have WAV files instead if you prefer, and at no extra cost. WAV is slightly higher in quality than mp3, as it is a “lossless” format. That means no quality is lost, unlike mp3 which is a “lossy” format. But WAV files tend to only play on a computer, whereas mp3 files will play on car players, TVs, etc. We make our mp3 files at the highest possible quality, so you're not likely to notice the difference unless you have the combination of a pristine recording, high-end playback gear & an experienced ear.

We have two different levels of service for audio cassettes:


1) Clean + Convert Transfer to USB

We give the cassette tape surface a physical clean, then we record the cassette using high end pro decks & NAD digitising interfaces. If the tape indicates it was recorded with Dolby noise reduction we select that on the deck, as well as the correct tape type (Normal or High Bias - Chrome, Metal tape etc). Once digitised we top & tail the material (removing blank/silent sections), and normalise the material (which brings up the peak volumes to correct levels). There will be up to 2 files made, one for each side of the tape that holds a recording. These files are delivered either on USB or CD, or both as required.


2) Ultra Transfer to USB

As for the Clean + Convert transfer above, plus we do a digital cleanup. This includes:

• remove/reduce tape hiss or hum
• manually adjust any extra loud volume peaks (such as record button clicks) that might affect the accuracy of the normalising process
• add compression as required.

There will be up to two files made, one for each side of the tape that holds a recording. These files are delivered either on USB or CD.


Add track splitting

With this add-on option there will be a track made for each song on the cassette. 

USB or CD

We transfer most of our jobs to USB these days, because CDs & DVDs are dying out. Or you can have audio CDs if you prefer, bearing in mind that for multiple tapes/records you'd need multiple CDs, and tapes will require more than one CD if they're longer than 80 mins in duration. So USB is usually better value, especially if you have more than one tape, or a full C90 tape.

Audio Cassette Pricing:

Our "Clean + Convert" service rates range from as low at $38 per tape (bulk). USB is $16.50

• Upgrade to Ultra service - Add $66 per tape.

• Track Splitting - We offer this on a $3.30 per-track basis where there are clearly defined track breaks between songs & where we are supplying the entire side as tracks, For orchestral or live convert recordings, or for picking out only some tracks, hourly rates apply.

• We charge $16.50 for a 16Gb or 32Gb USB stick (only one USB required per project unless you prefer separate USBs), or you can have it on CD for $11 per master CD. (80 min limit). Duplicate CD copies are $9.90 ea.

Please contact us for a custom quote for your quantities, your urgency & your tape condition.


Turnaround Timeframes:

Depending on your quantities, we’re quoting from approx 2 weeks at the moment, not including shipping time. If you’re in a hurry and need it sooner than that let us know, and we may be able to accommodate you.




Terms:

• We ask for a part payment (deposit) at commencement, of $16.50 per tape. 

• To keep things fair, for regular timeframe projects your job will go into a queue of work and will be attended in turn. Please note that predicting timeframes is not an exact science. It's simply not possible to precisely allow for unforeseen issues that may occur with obsolete media, n your job, or in the jobs ahead of yours in the queue. So we aim at estimated turnaround targets. If you have a looming deadline or event, please let us know, and we can discuss options with you.

• Original media is available for collection upon full payment. Unless prior arrangements have been made, we ask for payment to be made within 7 days of invoicing. Storage fees may be levied on jobs not paid for &/or collected within 30 days of invoicing.

• We like to be as flexible as possible. We’re happy to work with you before commencement of the job to come to a mutually acceptable arrangement. But we do ask that if we have not made alternate arrangements with you before commencement, that you will honour our terms.

Reel-to-Reel Audio Tape Process:

We physically pre-clean all open reel tapes, removing loose/shedding oxide particles, as well as dust/finger oils, etc.

Then all our conversions are performed on our authentic 1970s AKAI 630D tape decks, refurbished to exacting standards & chosen for their amazing wear-resistant glass play heads.

We have Dolby capable decks (Akai 630DB) and so If the tape indicates it was recorded with Dolby noise reduction we can select that on the deck. We then digitise through quality NAD pre-amps.

Once digitised we top & tail the material (removing blank/silent sections), then normalise the material (which brings up the peak volumes to correct levels).

For mono/stereo recordings there will be up to two files made, one for each side of the tape that holds a recording. For four track recordings up to four files will be made.

These files are then delivered either on USB or CD, or both. We charge $16.50 for a 16Gb or 32Gb USB stick (only one USB required per project unless you prefer separate USBs), or you can have it on CD for $11 per master CD. (80 min limit). CD copies are $9.90 ea.

Reel-to-Reel Audio Tape Pricing:

Pricing for reel-to-reel depends on three variables…

(a) reel diameter - usually 3 inch, 5 inch, 7 inch or larger, and the original recording speed. Tapes can range up to 8 hours or longer per side, depending on the recording format, tape speed & reel size (length of tape).

(b) whether or not we're converting one side of the tape only, or both sides.

(c) whether the material is mono or stereo (same price) or if it is a 4 track stereo recording (two individual tracks on each stereo channel). The 4-track stereo format will have to be played through twice on each side of the tape.

Please note: We cannot help with multi-track recordings (4 or more synchronised recorded tracks recorded in one direction on only one side of tape). This format was recorded on expensive equipment, in many various configurations & tape widths, and mostly used only by professional musicians.

Rates range from $37 per tape. NB: Projects of 5 tapes or less will attract a setup fee.

We convert the audio at the playback speed that our tech determines to be correct at the start of each side. Please note that with this conversion service we will not be actively checking for speed changes throughout the program content.

These files are then delivered either on USB or CD, or both. We charge $16.50 for a 16Gb or 32Gb USB stick (only one USB required per project unless you prefer separate USBs), or you can have it on CD for $11 per master CD. (80 min limit). CD copies are $9.90 ea.

Please contact us for a custom quote for your quantities, your format, your urgency & your tapes' condition.

See here for extra info about what is & isn't included as standard in a reel-to-reel audio conversion.



Turnaround Timeframes:


Depending on your quantities, we’re quoting from approx 3 weeks at the moment, not including shipping time. If you’re in a hurry and need it sooner than that let us know, and we may be able to accommodate you. A rush fee may apply.

If you're in no particular hurry, we also offer low priority processing.


Terms:

• We ask for a part payment (deposit) at commencement, of $16.50 per tape. 

• To keep things fair, for regular timeframe projects your job will go into a queue of work and will be attended in turn. Please note that predicting timeframes is not an exact science. It's simply not possible to precisely allow for unforeseen issues that may occur with obsolete media, either in your job, or in the jobs ahead of yours in the queue. So we aim at estimated turnaround targets. If you have a looming deadline or event, please let us know, and we can discuss options with you.

• Original media is available for collection upon full payment. Unless prior arrangements have been made, we ask for payment to be made within 7 days of invoicing. Storage fees may be levied on jobs not paid for &/or collected within 30 days of invoicing.

• We like to be as flexible as possible. We’re happy to work with you before commencement of the job to come to a mutually acceptable arrangement. But we do ask that if we have not made alternate arrangements with you before commencement, that you will honour our terms.

Vinyl Records Process:

We consider this service to be viable where you cannot buy the recording on CD or as a digital download, or maybe if you’re a vinyl purist who really prefers the sound off vinyl.

People have different things in mind when they ask about digitising vinyl. So we’ll go through the two levels of service we offer, as well as optional add ons.

Both our Clean + Convert & our Ultra service conversions are performed on the same equipment, so any difference is not a matter of equipment quality. And in both cases the records are transferred in their entirely as one digital audio track for each side, A & B. This can be further broken up into individual tracks after digitising. If you want individually selectable songs maybe you can do this for yourself, with audio software such as the free Audacity program, or we can do it for you if the track breaks are clear to see. We need to see a clearly defined break in the audio waveform, so songs that run together (segues) we usually won’t split. So that’s usually live records and classical records we don’t split.

NB: We don’t use auto track splitting software for this, as it’s too unreliable for a paid service. It’s ok to try this yourself, but we need to be able to guarantee accuracy, so we do the splitting manually.

Both levels of service include wet washing of the vinyl surface, and all our conversion services come with a 12 month warranty backed by a free 12 month subscription to our triple data backup system.

So, in summary, the Clean + Convert service includes:

• a wet wash of the playing surface before conversion
• expert digitising on professional turntables through NAD pre-amp converters
• simple digital click removal as well as removal/reduction by hand of loud volume peaks caused by needle drop & lift
• Normalising of playback volume
• a single digital audio track produced each for side A & side B

The difference between our Ultra service & our regular Clean + Convert service is that with the basic service we include a simple semi-automated click reduction process, whereas with the Ultra Transfer we do a hands-on, manual digital audio cleanup up, removing or reducing clicks, pops, snaps etc.

Vinyl Records Pricing:

For a single LP disc, Clean + Convert digitising with no track splitting would be $47 transferred to mp3 files (or WAV if you ask for it), then $16.50 for a 16Gb stick (only one required per project), or you can have it on CD for $11 per master CD, with extra duplicate copies at $9.90 ea.

For a custom quote for your quantities, your timeframe, your tape condition, as well as further info about discounts contact us here.

Track splitting is an additional $3.30 per track. (Track splitting is generally not offered for live albums & orchestral music. We must be able to clearly see the track breaks.)

Upgrade to Ultra - aditional $66 per disc.

12 inch singles & 7 inch records (singles or EPs) start at $44 ea.

Commercially produced 78s & once-off acetate recordings will always require the Ultra treatment. A $25 setup fee applies, then it's $97 per disc including digital audio cleanup. Please note that we will not physically wet wash records where flaking/chipping is evident, and that with these very old recordings there are limits to what can be achieved with the digital cleanup. It may be that only slight improvements can be achieved, or lessening of problems rather than elimination.

If you know your records are in pristine condition, you can choose to waive the wet wash & save $10 per record, but we won’t waive washing for commercially produced 78’s - they need all the help they can get.

On the other hand, vinyl peels are available for very special records. (A painted-on product that dries to a film, which is peeled off, taking the gunk with it). Cost is $66 per LP.

Plus USB &/or CDs. Please contact us for further details or a custom quote.


Turnaround Timeframes:

Depending on your quantities, we’re quoting from approx 2 weeks at the moment, not including shipping time. If you’re in a hurry and need it sooner than that let us know, and we may be able to accommodate you.



Terms:

• We ask for a part payment (deposit) at commencement, of $16.50 per disc. 

• To keep things fair, for regular timeframe projects your job will go into a queue of work and will be attended in turn. Please note that predicting timeframes is not an exact science. It's simply not possible to precisely allow for unforeseen issues that may occur with obsolete media, n your job, or in the jobs ahead of yours in the queue. So we aim at estimated turnaround targets. If you have a looming deadline or event, please let us know, and we can discuss options with you.

• Original media is available for collection upon full payment. Unless prior arrangements have been made, we ask for payment to be made within 7 days of invoicing. Storage fees may be levied on jobs not paid for &/or collected within 30 days of invoicing.

• We like to be as flexible as possible. We’re happy to work with you before commencement of the job to come to a mutually acceptable arrangement. But we do ask that if we have not made alternate arrangements with you before commencement, that you will honour our terms.

Interstate? Outside Greater Brisbane?


Free Shipping!

We understand that it isn't always easy - or even possible - to drop in to our centrally located store. So for 2024 RetroMedia is offering Free Shipping to clients outside of the greater Brisbane area! Here's how you can qualify for this great offer!

• Free Trackable Shipping (Return Journey) for purchases over $200!

How it works: If your purchase is over $200, and if you're located outside the greater Brisbane area, we'll pick up the tab for outbound (return journey) trackable postage, Australia-wide. Please quote promo code "FREESHIP24" at the time of ordering to avail of this offer.

We recommend that you use Australia Post Pre-Paid Satchels (or Express Satchels if you prefer) as these are a flat price Australia-wide. If you want to use a box, it will usually be cheaper to place the box inside a pre-paid satchel, especially if you are interstate.

For the purposes of this offer, we define Greater Brisbane area as including Brisbane City & Suburbs, Moreton Bay Regional Council area, Redlands Shire, Logan City & suburbs and Ipswich City & suburbs.

Hunting for more in-depth technical detail?

So why wait? Join the thousands of Aussie families digitally preserving their precious memories today with RetroMedia


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Get Your Media To Us

Gather up your media and drop it over or ship it to us. You don't need to organise anything. We'll take care of everything.

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We Digitise & Preserve

We'll work our magic to professionally clean and convert your old media to future-proof digital formats.

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You Relax & Enjoy

Experience the excitement of enjoying and sharing your memories anywhere, any time you like!

Contact Us For A Custom Quote